If you ever really want to know what’s going on behind the scenes at your favorite deals, talk to someone who used to work for the company. Many retail workers end up giving away secrets about their former employers when they leave their jobs — and some of the things that end up leaking might shock you. Now a former CVS employee offers some worrying insight into what’s happening at the drugstore chain’s branches. Read on to find out what an ex-employee wants to warn you about.
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CVS has found itself in hot water more than once in the past month. In late May, several shoppers in one city protested the drugstore chain over news that it was closing a store in the Little Village neighborhood of Chicago, Illinois, forcing customers to travel more than two and a half miles to get their prescriptions elsewhere.
The company has also been hit by several consumer lawsuits. In May, a buyer sued CVS for “misleading” branding on its own-brand hand sanitizer, and another filed a lawsuit alleging the company failed to properly warn customers about risks associated with the acetaminophen drugs it sells.
It’s not just outsiders calling this popular chain: In a new interview with The suna former CVS worker warned buyers that some of the company’s stores are not cleaned as often as you might think. “The shelves are super dusty and dirty. We had to clean them and it was so gross,” the ex-employee, whose name has not been released, told the news outlet.
The cleanliness problem largely boils down to the fact that workers can reportedly only clean shelves when they have downtime, the former CVS employee revealed The sun. According to the worker, this only happened once every two weeks at their respective locations. best life has reached out to CVS for comment but has not yet received a response.
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It’s not just the packaged products on store shelves that you have to worry about. The former CVS employee told The sun that the medication trays at the old location were also often unclean. Like most other pharmacies, CVS pharmacists Use trays and a spatula Count medicines so they can ensure customers get the right amount on their prescriptions without having to touch the medicine with their hands.
“Some medicines should not be mixed or touched with others [medications]so we were supposed to clean the tray to remove leftovers and residue, and my manager and team members didn’t do it,” the ex-employee explained The sun. “Also, the trays we generally use should be cleaned as they get gross, but you know they haven’t [clean them].”
This isn’t the first time CVS has had concerns about the way its pharmacists sort medications. In December 2021, a video allegedly showing an employee at a CVS pharmacy Pouring pills into their bare hands filling out a prescription went viral on TikTok, amassing more than 23 million views at the time. news week reported.
“This woman just came from the window registration to fill my medicine directly. This is the last straw CVS,” the TikTok user wrote in the caption over the video, which is no longer available. That’s what the user, who goes by the name Jessica, said news week that while she didn’t expect her video to go viral, the stories in the comments section and from other users made her realize the problem was “bigger” than just her one-off instance.
“It’s clearly a CVS issue and they need to address their protocols for the safety of everyone, including their employees,” Jessica told the magazine.
A spokesman for CVS said news week at the time the company implemented policies to protect patients and staff when submitting prescriptions and that these requirements would be reinforced by team members. “Our pharmacists and technicians have access to tools that allow them to fill prescriptions without having to touch medicines with their hands,” the spokesman said. “It is our policy that these tools should be used when filling prescriptions.”
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